Request a Refund

We appreciate your business and offer many refunds as a courtesy to our customers. To request a refund, please follow these steps:


1. Log in to your account.

2. Click on the User icon (user-icon.png), located at the top right, open the drop down menu, and click Billing.

3. On the left-hand side, click Order History under BILLING.

4. Find the order you want to refund and click the corresponding Order ID link.

5. Click the button Request a refund located at the bottom.

6. Choose the items you would like refunded and check the two boxes.

7. Click Request Refund to submit.


Note: Only items eligible for a refund will show the Request a refund button on the order details page. Review our Refund Policy here for more details on what items are eligible for a refund.

Have more questions? Submit a request


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