Managing Backorders in your Account

You can purchase as many backorders as you would like on domains that have a set drop date and have not already been backordered by another customer. To keep all of your backorders organized, you can manage them from within your account by following these steps:

How to manage your backorders

  1. Log in to your account.
  2. Click on the User icon (user-icon.png), located at the top right, open the drop-down menu and click Account, scroll down to the Account Tools section, and click the Backorders button.
  3. Click on the appropriate tab to view your backorder, and determine the status.
  • Pending Delete - These are your current active backorders. At this time we do not offer cancellations once an order is placed and if you do not win the domain, we will issue an automatic refund and you should have your funds back in 2-5 business days.
  • Success - This is where any backorders that were successfully registered after the domain drop will appear. These domains will show up in your account and be ready to use. 
  • Failed/Refunded - These are the failed backorders that were not acquired from the drop. A refund will automatically be issued.
  • Pending Refund - These are the backorders that have failed or been canceled, and the refund is currently being processed.
  • Pending Payment - These are the pending payments before they are captured or declined. 
  • Canceled - Previously canceled back orders, with refunds already issued.


Note: If the backorder is successful and you obtain the domain name, you do not need to purchase any additional registration funds, as these are included in the backorder price. You will only need to renew the domain name before it's next expiration date.
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