Setting up Name.com email on Mac Mail

These instructions are to be used if you have not previously set up Mac Mail with your new Name.com email address. Keep in mind that these steps will be slightly different if you are using our hosted email product.

  1. Launch the Mail app. (Click the icon in the dock or go to the Applications folder to open it.)
  2. Add a mail account:
    • If you have not previously configured an account in Mail you will be prompted to add an account. Click Add Other Mail Account and then click Continue.
    • Otherwise, go to the Mail menu and click Accounts. Click Add Other Account > Add a Mail Account and then click Create.
  3. Enter the following information:
    • Full Name: The name you want displayed on your outgoing mail.
    • Email Address: Your full email address. 
    • Password: Your password.
  4. Click Create when done.
  5. A message saying that the account must be manually configured will displayed on the screen. Click Next.
  6. Enter the following information for the incoming mail server:
    • Account Type: IMAP
    • Mail Servermail.name.com
    • User Name: Your full email address. 
    • Password: Your password.
  7. Click Next when done.
  8. Enter the following information for the outgoing mail server:
    • SMTP Servermail.name.com
    • User Name: Your full email address. 
    • Password: Your password.
  9. Click Create when done.

Adjust the configuration:
Next you need to go to the Mail preferences to verify and adjust your email settings.

  1. Launch the Mail app if it is not already open. 
  2. On the Mail menu, click Preferences and then click Accounts on the toolbar. Select your account and verify the following settings in the Account Information tab:
    • Enable this account: Make sure this box is checked. 
    • Email Address: Your full email address.
    • Full Name: The name you want displayed on your outgoing mail.
    • Incoming Mail Servermail.name.com
    • User Name: Your full email address.
    • Password: Your password.
  3. Click the drop down list for Outgoing Mail Server (SMTP) and choose Edit SMTP Server List.
  4. In the outgoing server list window, select the entry for the email address you are configuring and verify the following is entered under the Account Information tab:
  5. Click the Advanced tab and verify the following settings:
    • Use custom port: 587 or 465
    • Use Secure Sockets Layer (SSL): Make sure this box is checked. 
    • Authentication: Password
    • User Name: Your full email address.
    • Password: Your password.
  6. Click OK to close the outgoing server list window.
  7. Click the Mailbox Behaviors tab. The following settings are recommended, but are not required:
    • Store draft messages on the server: Checked.
    • Store sent messages on the server: Checked.
    • Store junk messages on the server: Unchecked.
    • Move deleted messages to the Trash mailbox: Checked.
    • Store deleted messages on the server: Checked.
    • Note: You must complete additional steps described in the Set Special Folders section for these settings to properly work.
  8. Click the Advanced tab and verify the following settings:
    • Include when automatically checking for new mail: Make sure this box is checked. 
    • Automatically download all attachments: Make sure this box is checked. 
    • IMAP Path Prefix: Leave this blank. 
    • Port: 993
    • Use SSL: Make sure this box is checked. 
    • Authentication: Password
    • Use IDLE command if the server supports it: Make sure this box is checked. 
  9. Close the Preferences window.
  10. If prompted to save your changes, click Save.

 

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