Delays in account credit processing

For security purposes, account credit orders must be manually reviewed to ensure that the purchase is not fraudulent. Because of this, it can occasionally take two to three business days for the funds to clear. So don't be alarmed if you do not see the funds in your account right away.

If you would like a status update, feel free to e-mail us at support@name.com. Be sure to send the email from the administrative address on your account and include your order number to make it easier for us to find your order for you.

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