The domain lock is an added layer of security to guard against unauthorized domain transfers. You can lock or unlock your domain by following the instructions below:
How to lock/unlock a domain
- Log in to your Name.com account.
- Click on the MY DOMAINS link, located in the top right of the navigation.
- Click the Padlock icon to Lock or Unlock next to the domain name. Or you can click the domain name and use the toggle next to Domain Locked/Domain Unlocked.
This only affects transfers, so it is best to leave a domain name locked unless you are about to transfer it to another registrar.
Why won't my domain name unlock?
ICANN, the group that regulates the distribution of domain names, has a very strict rule that domain names cannot be transferred to another registrar within 60 days of the date they were registered or transferred to a new registrar. This is done to prevent fraud. Unfortunately, since this is an ICANN rule, and not a Name.com rule, there is no way we can remove the 60-day hold.
Note: A domain name can be unlocked after 5 days when internally transferring to another Name.com account.