If you’re having trouble accessing the webmail for your Name.com email at mail.name.com, don’t worry! There's a few things you can try to regain access to your account.
If mail.name.com is not working...
If the page isn’t coming up, first clear out your browser's cache or try a different browser. If you still have issues, use a completely different browser than you normally use and that should bypass the problem. You can also choose to use an anti-caching mode, such as an Incognito Window in Google Chrome or a Private Browsing Window in Firefox or Safari.
Another option is to set up your email account through an email client to bypass the problem. You can find the instructions to do that here.