Canceling an SSL certificate

Occasionally, someone orders an SSL certificate they don't need and wants to cancel the purchase.

  • If the certificate has not been issued yet, or you have a Comodo SSL, please send an email from the administrative email address on the account or submit a ticket and we can cancel and/or refund you. 

  • If the SSL certificate is already issued and is a RapidSSL or Geotrust certificate, you can cancel it using these steps:
  1. Click on the link here. Enter the required information, and click Continue. If the information was correct it will take you to the next screen where you can click on a button to Request Access.
    If you get a red error message at the top, stating Cannot validate the information you submitted. then please try a different email address or try the domain with and without "www." in front of it.

  2. Once successfully submitted, you should receive an email soon after with a link to your user portal. Click the link and it will automatically log you in. You have ~24 hours to click the link.
  3. In your user portal, there will be a button at the top to Cancel Order.

    Once clicked, the order is canceled but it is not automatically removed from your account. To have it removed, please email and clarify you have canceled the certificate and want it removed. 
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